Refund policy

eturn and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account and use the self-service return option, or contact us at info@pabloartemundo.com. Returns must be sent to: Vrouwensteeg 3a, 2312 DX Leiden, The Netherlands. Return shipping costs are at the customer's expense. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@pabloartemundo.com if the item is defective or damaged, so we can make it right.

Exceptions — non-returnable items

Custom-made paintings and other products made to your personal specifications are excluded from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive. By placing your order for a custom product, you explicitly agree to waive the right of withdrawal for that item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day right of withdrawal

If your order is shipped to the European Union and the product is not custom-made, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. The item must be unused and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 14 days. If more than 15 business days have passed since your return was approved, please contact us at info@pabloartemundo.com.